Tony is the CEO of Zappos, the world’s
largest online shoe store. The company’s name is derived from the
Spanish word zapatos, meaning shoes. Tony was originally involved with
Zappos as an advisor and investor in 1999, shortly after the company
was founded. He joined the company full time in 2000. Under his
leadership, Zappos has grown gross merchandise sales from $1.6 million
in 2000 to $1 billion in 2008 by focusing relentlessly on customer
service. In fact, this company is fanatical about great service—not
just satisfying customers, but amazing them. Zappos employees are known
to go the extra mile for customers and are fiercely loyal and dedicated
to their employer.
Tony continues to concentrate on growing
the business at a rapid pace while maintaining the culture and feel of
a small company. Prior to Zappos, Tony co-founded and sold the internet
advertising network LinkExchange to Microsoft for $265 million in 1998.
He graduated from Harvard University with a BA in Computer Science.
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